Complete Overview

Thank you for choosing Mobile Spy for your smartphone monitoring needs. This section is an overall summary of this guide. Further sections of this guide are dedicated to each of the steps in this section. The requirements for your smartphone are listed below:

Click a link in the outline below to learn more about that phase of the process.

Step 1. Register Your Account - [Details]
After ordering Mobile Spy you will instantly receive an email containing your registration code. If you have already registered using a trial account, simply go to the registration page and enter your current user info. Then paste your registration code and Submit. The account will become an active account or be reactivated if your trial expired.

If you have never created a Mobile Spy account, then you will first need to create your username and password by registering. DO NOT USE any spaces or characters other than numbers or letters. Paste your registration number to the appropriate box. You must agree to the legal requirements on the registration page. Then click Submit.

Step 2. Install Compact .NET Framework - [Details]
Next, install Microsoft Compact .NET Framework 2.0 SP1 to your phone. To do that, download the installer file on this page to your PC. Then run the installer on your PC while your phone is connected in ActiveSync. Then follow the screens to install the set of components to the phone (not the memory card).

Step 3. Install Mobile Spy - [Details]
After CF is installed to your phone, install the Mobile Spy program to your phone. Copy the installer file to your phone or memory card, then execute it on the phone. Make sure to select "Install to Device". After the software is installed, run the application at the following path:

Step 4. Input User Settings then Hide - [Details]
After you launch the program, enter your username and password and check BOTH boxes on the login screen. You can test your connection and change settings, but leave the "Events" section as is. When you are finished, click Hide. You can bring up the interface anytime by dialing #123456789*.

Step 5. Login to View Logs - [Details]
After you have hidden the software you can login to your account to view logs anytime. Please allow up to a few hours after installing for logs to show up. Usually the first logs show up after one hour. We hope you enjoy Mobile Spy.

Registering Your Account

If you have already registered using a trial account, simply go to the registration page and enter your current username, password and email. Then paste your registration code, agree to the terms and click Submit. The account will become an active account or be reactivated if your trial had expired.

If you have never created a Mobile Spy account, then you will now need to create your username and password by registering. By registering your account you will create your username and password. To register, go to the Create Account page which is shown below. After you have reached the Create Account page, input data into the following fields.

DO NOT USE any spaces or characters other than numbers or letters for your username and password. Paste your registration number to the appropriate box. You must agree to the legal requirements on the registration page. Then click Submit.

Username/Password
Enter a username / password you wish to use. Up to 60 characters each.

Registration Number
Copy and Paste the registration number from your order email.

Email Address
Enter your email address in case we need to email you updates.

Legal Requirements
You must check the box to agree to the Mobile Spy Legal Requirements.

After you have completed all fields, click SUBMIT to create your Mobile Spy account.

Installing Required Files

Before Mobile Spy will function on your phone you will need to install Microsoft Compact .NET Framework. This process takes about ten minutes and will install the necessary components which enable Mobile Spy to work on your smartphone.

To get started, download and save the installer file to any location your computer. Make sure ActiveSync is running before running the installer. Then, launch the file on your computer and proceed with the install process. Keep all the options as default.

After the installer is finished installing to your computer, it will show a message stating "The software will be installed at the next connection". At that point, connect your Phone to the computer with ActiveSync. Then follow the screens on your computer and phone to complete the installation.

Step One: Download CF Installer to your PC
Save the .msi file download on this page anywhere on your computer.

Step Two: Run the Installer on Your PC
Run the .msi installer on your PC. Follow the screens and keep all the default settings.

Step Three: Connect Phone with ActiveSync
Once the installer says "The software will be installed at the next connection", connect your phone to the PC with ActiveSync.

Step Four: Follow Screens to install CF to Phone
Follow the screens to install CF to the "Device" (not Storage Card).

After the Compact .NET Framework is installed to your phone you can proceed to the next section, Installing Mobile Spy.

Installing Mobile Spy

Now that you have installed the CF2.0 SP1 to the phone, you can now successfully install Mobile Spy. Installing the program to your phone is very fast and easy. Just copy the Mobile Spy installer to the phone and run it from the phone. The installation process is very straightforward. You should select "Install to Device" during the installation process. Do not install to the memory card.

Below you will can read an example way to launch the program on your phone.

Step One: Download installer to your PC
Save the installer file to any location on your computer.

Step Two: Copy the installer to your phone
Connect your phone to the computer and copy the file to the phone.

Step Three: Run the installer on the phone
Then disconnect the phone from the computer and launch the file.

Step Four: Select "Device" for location
For "location" choose to install to the "Device". Not to storage card.

Step Five: Setup Complete
You will be brought to user login screen as described in next section.

Input User Info and Settings

After you launch Mobile Spy for the first time you will be taken to the login screen. Follow the outline below to properly save your password and test or change settings. You can bring up this interface anytime by dialing #123456789*

Step One: Enter User Login Info
Enter the username and password you created. Check BOTH boxes at the bottom to save password and login automatically.  Click Login. It may take up to 60 seconds for anything to happen while it makes a connection.

Step Two: Main Interface
There are various settings in the Main interface. We recommend leaving all settings as default until you are monitoring successfully. Later you can change the Report Timer, which is the amount of time between uploads. An interval of 30 to 60 minutes is ideal. Do not adjust any other settings as they are not enabled in the current version yet. Click Capture when you are finished saving your settings.

Step Three: Click Hide
Now that you have entered your user login info and clicked Capture, now its time to do some monitoring. Click Hide inside the interface. Now the program should not be showing. Send some text messages and make a few calls for the test. Then view results as detailed in the next section.

Viewing Activity

After installing Mobile Spy you should wait 1-2 hours until the first logs upload to your account. The default upload is every 60 minutes. Once an upload has occurred you can login to your account to view results.

Logging Into Your Account
When you are ready to login to your account to check, enter your username and password into the fields below and click LOGIN. Or you can use the dedicated login page. Be sure to enter your username and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.

Please Note: If you experience a slight delay when logging in, then let the page keep loading. Logs are fetched from the server at each login. If your login isn't instant then its because the server is fetching records. If you have an unusually large amount of records you might need to refresh the page to gain access.

Inside Your Account
Once you are inside your account, your screen should look something like the one below. Inside your account there are two groups of links on the left side. Each group contains a specific set of commands. These groups are outlined below.

Log Viewer
This is where you view all activities. You can select the direction and type of records to view, or view all at once.

Tools
Various log utilities including Search logs by phone number and Clear All Logs. You can also change your password here or logoff.

The menu at the top of the online control panel also contains links to some of the most commonly used commands.

Log Viewers
Each type of recording is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can do a global search of logs in your account for any exact phone number. Simply click the Search Logs link in the Tools section of the menu. Then enter your query. Results will be displayed for any matches found in ANY log type!

Deleting Logs
The log files within each viewer page can be deleted by clicking the checkboxes for items you wish to delete, then just click Delete. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.

Change Password
Changing your password should only be done when you can also change it on the phone. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed. Then, bring up the Mobile Spy interface on your phone by dialing #123456789*. Change the password in the program to your new password.

Removing the Software
You can find the removal instructions in the following Zip File.

Additional Help
For additional help, please see our Frequently Asked Questions. If you need to contact us please Submit a Support Ticket.

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Smartphone Requirements Any compatible iPhone, BlackBerry, Android, Windows Mobile or Symbian OS based smartphone including many models by Apple, Samsung, Nokia, Motorola, HTC, more Compatible Phone Carriers T-Mobile, Sprint, O2, Orange, Verizon, Alltel, AT&T, more